Live Support Agent

Problem: The batch is stuck as "unknown"

Chris Gregor -

Problem:
 
A batch is stuck in the Micro Gateway.
 
Summary:
 
When a transaction limit or daily deposit limit is exceeded, the batch will not settle.
 
Solution:
  1. You will need to know the Deposit# and Client Name/ID.
  2. Go to the Global Gateway>Processing>Deposits>Review Deposits.
  3. Select the Client and select Rejected for the Status.
  4. Click Search. The Status will tell you why it was rejected.
  5. If it is because a limit was exceeded, the controller may approve to have to limit temporarily raised.
  6. After the issue is resolved, resend the batch. The status of the batch should now be Pending.
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