How To: Void an e-check

If a client requests that you void an e-check before the cut-off time, you can delete before it settles.

1. On the Global Gateway, go to Processing>Deposits>Review E-Checks.
2. Search for the check by Client and Posting Date.
3. Find the corresponding Amount, DDA #, Transit #, etc.
4. View Details.
5. Create a ticket! Copy all the details into the ticket before you delete it.
6. Click Delete. This CANNOT be undone.