Support Center
INTERNAL - Global Gateway
- How to: Add Soft Limit Notification to a User Account
- Problem: Transaction Not Uploading
- Problem: Returns, amounts do not match in a batch.
- How To: Create a Manual Return
- How To: Resend a stuck deposit
- How To: Remove a client
Scanner Troubleshooting
Global Gateway
Premiere Client
- Question: What is the difference between 1-Pass and 2-Pass?
- Problem: Transport not ready
- Problem: Error unable to load image file
- Problem: Canon CR series scanners pocketing option in Premiere not functioning
- Problem: Scanline contains garbage on initial scan with Canon series scanners
- Problem: SA password prompt
Micro Gateway & Client
- Problem: Micro deposit appears stuck in a 'Pending' state
- Problem: Not detecting scanner; No 'Next' button
- Problem: Internal Error called in illegal state
- Problem: Transport not ready
- Problem: Error libeay32.dll dynamic link library is missing
- Problem: Can log into Micro Gateway, but cannot log into Micro Client.