User is locked out of their account from entering password wrong too many times.
If a user enters the wrong password three (3) times, their account will lock, and they will be unable to log in. These three (3) times do not have to be consecutive.
- In the Global Gateway go to Manage Users under the Administration tab on the left side of the page.
- Search by username or client ID, and after locating locked user, click on the magnifying glass to view user details.
- At the bottom of the page, check the unlock the user's account checkbox and save changes.
NOTE: You must have administrator rights to unlock a user's account.