Problem: Error unable to load image file

Chris Gregor -

Unable to load image file. Occurs during scanning with Premiere.


Stop on document error feature was designed with a dual camera scanner in mind. When the scanner stops on a document error it tries to get the first captured image. Since the scanner only has one camera it errors because it has not fully imaged the document yet.


There are a few solutions to this problem.

  1. Check your image share or remote image share to the server and make sure user has appropriate read\write permissions.
    • Go to your image folder or share on the C drive, right-click on the folder and select properties.
    • Click on the security tab and it will show you what users have read and write permissions. 
    • Make sure your user has full write permissions. 
  2. Open the ACHeck21 program directory in the start menu.
    • Go to Configuration and click on System Configuration.
    • Select Transport tab, check your scanner to see if it one or two cameras.
    • Check the appropriate box and save\exit the ACheck21 System Configuration.
  3.  When in 2-pass processing:
    • Look at the Error Control feature on the right side of the window.
    • If the stop on document errors is checked, uncheck it and try to scan.
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