To Add:
- On the Global Gateway go to Administration>Manager Users and click on Create a new user...
- Fill in Name, Email, and the Client the user is associated with.
- Check applicable User Roles, and Create User.
- Create a ticket!
To Remove:
- On the Global Gateway go to Administration>Manager Users.
- Search for user by Name/Username or Client Name/ID.
- Click on the X to delete. (This is permanent!)
- Create a ticket!
NOTE: For our records, be sure the client requests this in writing. If they request this over the phone, ask them to send an email.
ALSO, be sure this is not a client of someone who is responsible for their own users and has asked us to be hands-off.
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